Return Policy
Claims All damage claims, discrepancies and late delivery claims must be made within 3 business days of the gift being received. There will be No exceptions to this policy. If a gift arrives damaged or there is a discrepancy Gift Baskets King will make every effort to resolve the issue in a timely manner and to your satisfaction. Credits and or refunds will be at the sole discretion of Gift Baskets King and will only be issued if damaged gifts or discrepancies can be verified by the carrier. If you dispose of the gift before we can verify the damages/ discrepancy we will not issue any refund. All claims must be issued in writing by fax or e-mail. Claims will not be accepted via the phone.
Incorrect Address All orders must be complete with the correct address, city, state and zip. Gift Baskets King will not be responsible for a gift being mis-delivered or being delivered late when a bad address is supplied. We will ship to the address supplied on the order.
* A $10.00 Fee will be added to your bill when a bad address is supplied and the carrier needs to make an address correction or when a suite number/ apartment number is not supplied. This fee may and will be incurred any time a zip code, city and state do not match.
* Claims or requests for refunds on gifts returned due to a bad address will not honored.
* Claims for late deliveries due to missing suite numbers / apartment numbers or incorrect information will not be honored.
Returns In the event a carrier returns a gift due to being refused, a bad address being supplied or non availability of a recipient all shipping charges assessed by the carrier will be added to the members bill and the member will be charged a 20% restocking fee. Shipping charges usually consist of shipping to the recipient, shipping back to Gift Baskets King and any address correction fees.
In the event you need to make a change to an order you must contact us before 3:00 PM CST on the day the gift is scheduled to ship. If you contact us after the gift has been picked up by the carrier we will make every effort to make the correction with the carrier's assistance. Gift Baskets King will not be held responsible for orders delivered late or lost due to a carrier's inability to make a correction.
Orders will be accepted in the following method:
1. On-line ordering by using the www.Gift-Baskets-King.com order system.
Substitutions: Gift Baskets King will make every effort to fill each order exactly as specified on the content listings. However in the event we are out of stock on any item we reserve the right to make substitutions of equal or greater value without prior notice. No refunds or credits will be offered due to substitutions. If for any reason we will be out of an item for an extended period of time Gift Baskets King will notify members via email. During hot weather months all chocolate items will be substituted with hard candy items of equal or greater value.
Fullfillment Gift Baskets King will make every effort to ship and fill all orders received. However if an order can not be filled Gift Baskets King will notify the customer within 3 business days. Additional credits will not be offered in the event we can not fill an order.
Right to Modify: Gift Baskets King retains the right to modify this agreement at any time. Changes will not be retroactive.
